Refund & Return

Effective Date: 01-06-2025

At SWATO CAB, we aim to deliver reliable and punctual cab services. To maintain efficiency and fairness for both our customers and driver partners, we follow a clear and transparent refund and return policy.

🚫 Advance Booking – No Cancellation & No Refund

Once a ride is booked in advance and the booking amount is paid, the ride is non-cancellable and non-refundable.
This includes:

Online website bookings
WhatsApp-based advance bookings
Phone/helpline bookings with advance payment

⚠️ Note: No amount will be refunded if the customer cancels the ride after confirmation.

⏱️ Same-Day or Instant Bookings

All same-day or immediate bookings are also non-refundable once the booking is confirmed and the vehicle is allocated.

✅ Valid Refund Scenarios (Company-Initiated)

Refunds are applicable only if SWATO CAB cancels the ride due to any of the following:

Driver unavailability or emergency breakdown
Operational error or double booking by the system
Service disruption due to reasons from our end

In such cases, a 100% refund will be processed within 5–7 business days through the original payment method.

💬 How to Request a Refund (For Valid Cases Only)

To raise a valid refund request, contact our support team with your:

Booking ID / Invoice number
Payment method details
Reason for refund request

📞 Helpline: 8766958106
📍 Office Address:
B-40 Solace Apartment, Kasturba Society, Airport Road, Pune – 411015

🙏 Customer Responsibility

We request our customers to:

Review ride details before confirming the booking
Be punctual at the pickup location
Ensure accurate address and contact number at the time of booking

SWATO CAB is committed to maintaining fairness and ensuring smooth travel for all users.